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ENAGIC SINGAPORE PTE LTD

111 North Bridge Road, #25-04 Peninsula Plaza Singapore 179098

Tel: (65) 67207501 Fax: (65) 67207505 E-mail: ukonsingapore@enagicsg.com

UKON (Asia) Distributor Application Form – Oversea

Next Renewal Date

Office Use Only (DO NOT FILL IN)

***Applicant Information***

***Enroller Information (OPTIONAL)***

*After registration, the special point status of the enroller will be renewed, while the appointed sponsor will receive commission based on his/her current distributor status (SP, D1, D0, FA0). The direct sponsor status will not be influenced by this sale. Placement of the new client cannot be changed after processing. *

**Sponsor Information (REQUIRED)***

**Shipping Information (fill in only if applicable, extra ($60/Ukon DD or $180/Ukon Sigma) will be incurred for delivery) **
**Please tick the box & circle your choice
Product
New /
Existing
Distributor
E8PA Member
SET A
Ukon DD Capsule
(Squalene /Vegetarian)

10 small boxes(1000 caps)
SET B
Ukon Tea
20 boxes 600 tea bags
SET C
Ukon Soap
2 boxes 32 bars
Ukon Σ™ COMBI SET (COMBINATION)
New / Existing Distributor
E8PA Member
Ukon Σ™ Capsule & Soap
(Squalene / Vegetarian)
5 small box (500 caps)
Soap 1 box (16 bars)
Ukon Σ™ Capsule & Tea (Squalene / Vegetarian)
5 box (500 caps)
Tea 10 box (300 bags)
Ukon Soap & Tea
Soap 1 box (16 bars)
Tea 10 box (300 bags)
UKON Σ (Sigma New)
SGD 2430.00
**This information you have provided will be kept confidential and used solely for communicating with you**
ENAGIC SINGAPORE PTE LTD

111 North Bridge Road, #25-04 Peninsula Plaza Singapore 179098

Tel: (65) 67207501 Fax: (65) 67207505 E-mail: ukonsingapore@enagicsg.com

UKON (Asia) Distributor Application Form – Oversea

1. You need to be enrolled in Ukon program in order to receive Ukon commission from sales made in your downline(s). Your Ukon account has to be active (renewal/repeat purchase) to receive Ukon commission.

2. Ukon DD program allows distributors to maintain their special point (SP) status for 120 days, and Ukon Sigma New program for 365 days without making machine direct sales.

3. New Ukon ID number will be issued for first time purchase. If Ukon DD is not repeated/renewed for more than two times, it will be terminated. For example, if the distributor has made 1 purchase with 2 renewals, then it will not be terminated (permanent account). Ukon Sigma New can be purchased as renewal under Ukon DD if the Ukon DD account is permanent.

4. After being terminated, the distributors will not be qualified to receive commission from any Ukon sales.

5. Once the Ukon DD account becomes permanent and you discontinue your renewal/repeat purchase, your special point (SP) and machine commission will depend on your last direct machine sale.

6. Three (3) Ukon DD sales will count as one machine sale in regards to the 6A title incentive bonus.

7. The recipient of an international shipment may be subject to such import fees, GST or VAT which are levied once a shipment reaches your country, additional charges for customs clearance must be borne by the recipient. Custom policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimate.

8. Return Policy – Enagic Singapore Pte Ltd accepts returns of all unopened items within 60 days of receipt for a full refund minus any shipping fees. For any returns after the 60 days period and if the product is used, we reserve the right to inquire the reasons for returning or exchanging the product, and the right to decline your request.

9. Ukon product that not collected within 60 days / 2 months of purchase will be considered as forfeited.
I have read, understood and agreed to the terms and conditions set forth in the following documents which comprise of the contract, distributor agreement, sales contract, policies and procedures, compensation plan and products. I am of legal age in my country. I agree that any false and misleading statement(s) may result in the termination as distributor. I understand the financial reward will come from sales of products and not by recruiting people. I understand it is my responsibility as the Applicant to keep track of my next renewal due. Terms and conditions are subjected to change with or without notice.
Trulli

Enagic Singapore Pte Ltd

Policies and Procedures
(User)

Effective 15th December 2018





This document supersedes all previous editions

Table of Contents


1. The Company, Policies & Procedures
2. Commitment to Service Quality Excellence
3. Professional Ethics and Business Practice
4. Cooling-Off Period
5. Exchange and Refund
6. Deposit and Cancellation of Transaction
7. Sales Vouchers
8. Pricing Policies
9. Delivery Services
10. Confidentiality
11. Receipts
12. Feedback Mechanism
13. Marketing Communications
14. Lucky Draws
15. Links
NOTE:
Please read this Policies and Procedures carefully before executing the User Agreement to be a user of Enagic Singapore Pte Ltd

Policies & Procedures
for Enagic Singapore User

1. The Company, Policies & Procedures
1.1 Enagic Singapore Pte. Ltd. hereinafter the "Company," is a direct selling company marketing health products and other consumer products
and services to the consumer through independent distributors.
1.2 The Company Policies and Procedures herein are applicable to all users of the Company. Further, the published Enagic Distributor Policies
& Procedures, as amended and published from time to time.
2 Commitment to Service Quality Excellence
2.1 We have a highly visible trait for quality excellence and innovation.
2.2 We provide you with services to meet your requirements and satisfaction at all times. Wherever possible, we try to exceed your
expectations.
2.3 We ensure that all our products are genuine articles and carry the manufacturer’s limited guarantee.
2.4 We strive to ensure that our quality of service to you will continually be enhanced for your pleasure and benefit.
2.5 Company ensures that the services rendered and products offered are of satisfactory quality as defined in the Sales of Goods Act
S14 (2), Lemon Law and Consumer Protection (Fair Trading) Act.
3 Professional Ethics and Business Practices
3.1 The Company adopts fair and ethical business practices as well as accurate marketing communications at all times..
4 Cooling-Off Period
4.1 We accord 7 Working Days (excluding Saturdays, Sundays and Public Holidays) Cooling-Off period to allow our Customers to seek full
refund of payment made if they do not wish to purchase the products or proceed with the services offered or both. Cooling off period
begins the day after the Customer signs up for the package to purchase products or services or both.
5 Exchange and Refund
5.1 Defective Products

5.1.1 Enagic will replace or accept the return of any product from the Customer if the product(s) in question is/are of substandard
quality and/or defective. Customer must return the product together with the form provided by Enagic for such returns. Customer must
clearly state the reason for the return or request for replacement of the product.
5.2 Return Policy
5.2.1 Without prejudice to sub-clause above, Customer shall be entitled to return Enagic Product(s) purchased within 60 days of
delivery. Provided that returned items must be in a new and unused condition and must still be in the original packaging. All
warranty cards, manuals and accessories must also be attached to the product(s) in question. Customer will be responsible for the
return shipping charge and agrees that the shipping charge(s) is/are not refundable.
5.2.2 Customer agrees that new and unused means that the Enagic Product(s) has/have no scratches, marks or blemishes on the item,
missing accessories/parts or damaged due to personal use, misuse or negligence. Enagic reserves the right to inspect the products that a
Customer wishes to return and also the right to refuse any request for return of any product(s) which is/are not in compliance with these
clauses.
6 Deposit and Cancellation of Transaction
6.1 Customer is NOT required to place a deposit for purchase of products.
6.2 Full payment to be made upon purchase.
7 Sales Vouchers
7.1 The Company does not issue Sales Vouchers including online Vouchers for redemption purposes.
8 Pricing Policies
8.1 Policy on Discounted Pricing (Only applicable to accessories)
8.1.1 The Company does offer discounts and other form of promotional pricing from time to time. Hence it is our policy to display
service charges reflecting discounts or promotional pricing during the period of promotion.
8.2 Payment Mode
8.2.1 Payment may be made in GrabPay, Cheque, NETS, Credit Card and Bank Transfers Only.

8.2.2 All payments have to be made out in Singapore Dollars.
8.3 Pricing Accuracy
8.3.1 We are committed to the avoidance of over or undercharging. To ensure accuracy of charging, it is our policy to list clearly all
prices including Goods and Services Tax where applicable, in our Sales Invoices and Communications Materials.
8.3.2 We will also clearly indicate any additional charges for extra services, if any, that may be incurred by the Customer.
9 Delivery Services
9.1 The Company does provide some/any form of delivery services.
10 Confidentiality
10.1 We will safeguard, according to strict standards of security and confidentiality, any information the Customer share with the Company.
The Company will limit the collection and use of Customer’s personal particulars/information to the minimum and for the sole purpose of
completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure that the integrity of
the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required to by
law. The Company also undertakes not to divulge the Customer’s personal information to any unauthorized third party without his/her
prior written consent.
11 Receipts
11.1 We shall issue you a detailed receipt for each and every payment made to the Company.
12 Feedback Mechanism
12.1 We welcome your feedback anytime and should you have any issue of concern, please contact us immediately. Our feedback channel
include:
• Face-to-face feedback.
• Call: 67207501, Mondays to Friday: 10am to 6pm.
• Written feedback via email to Singapore-sales@enagic.com
• Call/SMS/Whatsapp: +65-94562273
12.2 We will investigate and act to resolve areas of concerns. Our interim response is within 3 working days (or 72 hours). Depending on
the complexity of the case, our time taken to resolve the complaint is within 21 working days. If we are unable to solve the complaint
amicably, we will with your mutual consent refer to CASE Mediation Centre.
13 Marketing Communications
13.1 In respect of marketing communications, we ensure that the brochures we provide contain sufficient and accurate information on
Prices (which can be found on the Company’s Website), Quality, Availability and Terms of Sales.
14. Lucky Draws
14.1 As a policy, the Company does not engage in lucky draws including any form of competition promotions.
3 of 3
15. Links
15.1This Service Policy complements the Company’s Terms & Conditions as stated in the Customer Agreement.
I (We)
hereby have read and understood the content of the above
policies and procedures and I have agreed to the Enagic’s Policies and Procedures.
**This information you have provided will be kept confidential and used solely for communicating with you.

111 North Bridge Rd, 25-04 Peninsula Plaza,
Singapore 179098

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