Table of Contents

1. The Company, Policies & Procedures
2. Commitment to Service Quality Excellence
3. Professional Ethics and Business Practice
4. Cooling-Off Period
5. Exchange and Refund
6. Deposit and Cancellation of Transaction
7. Sales Vouchers
8. Pricing Policies
9. Delivery Services
10. Confidentiality
11. Receipts
12. Feedback Mechanism
13. Marketing Communications
14. Lucky Draws
15. Links

1. The Company, Policies & Procedures

1.1 Enagic Singapore Pte. Ltd. hereinafter the "Company," is a direct selling company marketing health products and other consumer products
and services to the consumer through independent distributors.

1.2 The Company Policies and Procedures herein are applicable to all users of the Company. Further, the published Enagic Distributor Policies
& Procedures, as amended and published from time to time.

2 Commitment to Service Quality Excellence

2.1 We have a highly visible trait for quality excellence and innovation.

2.2 We provide you with services to meet your requirements and satisfaction at all times. Wherever possible, we try to exceed your
expectations.

2.3 We ensure that all our products are genuine articles and carry the manufacturer’s limited guarantee.

2.4 We strive to ensure that our quality of service to you will continually be enhanced for your pleasure and benefit.

2.5 Company ensures that the services rendered and products offered are of satisfactory quality as defined in the Sales of Goods Act
S14 (2), Lemon Law and Consumer Protection (Fair Trading) Act.

3 Professional Ethics and Business Practices

3.1 The Company adopts fair and ethical business practices as well as accurate marketing communications at all times..

4 Cooling-Off Period

4.1 We accord 7 Working Days (excluding Saturdays, Sundays and Public Holidays) Cooling-Off period to allow our Customers to seek full
refund of payment made if they do not wish to purchase the products or proceed with the services offered or both. Cooling off period
begins the day after the Customer signs up for the package to purchase products or services or both.

5 Exchange and Refund

5.1 Defective Products



5.1.1 Enagic will replace or accept the return of any product from the Customer if the product(s) in question is/are of substandard
quality and/or defective. Customer must return the product together with the form provided by Enagic for such returns. Customer must
clearly state the reason for the return or request for replacement of the product.

5.2 Return Policy

5.2.1 Without prejudice to sub-clause above, Customer shall be entitled to return Enagic Product(s) purchased within 60 days of
delivery. Provided that returned items must be in a new and unused condition and must still be in the original packaging. All
warranty cards, manuals and accessories must also be attached to the product(s) in question. Customer will be responsible for the
return shipping charge and agrees that the shipping charge(s) is/are not refundable.

5.2.2 Customer agrees that new and unused means that the Enagic Product(s) has/have no scratches, marks or blemishes on the item,
missing accessories/parts or damaged due to personal use, misuse or negligence. Enagic reserves the right to inspect the products that a
Customer wishes to return and also the right to refuse any request for return of any product(s) which is/are not in compliance with these
clauses.

6 Deposit and Cancellation of Transaction

6.1 Customer is NOT required to place a deposit for purchase of products.

6.2 Full payment to be made upon purchase.