Thank you for visiting our website. Enagic Singapore Pte Ltd is committed to ensuring that personal information is protected and managed in accordance with Singapore laws, international good practice and individuals’ rights.

Note: The privacy practices set forth in this privacy policy apply only to this website. If you are connected to another website from here, please review the privacy policies posted at those sites.

Data Protection Policy

The Personal Data Protection Act (PDPA) establishes a data protection law that governs the collection, use, disclosure and care of personal data.
Enagic Singapore Pte Ltd recognizes that the privacy of your personal data is important to you. We are committed to treat all personal data with due confidentiality, in accordance with the relevant data protection laws of Singapore. Our Data Protection Policy aims to help you understand how we collect, use, share and protect your personal data.

Personal Data

In this Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Collection, Usage and Disclosure of Personal Data

When asking for your personal information, we are committed to the following:

• explaining why we need personal information and only asking for the information we need
• protecting the information, we are given and making sure that only those who need access are able to do so
• only sharing the information within our company where such sharing is necessary or where we have the individual’s consent.

Collection

Enagic Singapore Pte Ltd collects only the relevant data required for the following:

1. When you sign in/register on our websites
2. When you contact us for enquiries

Usage
Enagic Singapore Pte Ltd may use your information for the following purposes:

1. To respond to enquiries

We will not offer or share your personal data with third parties outside of Singapore for commercial purposes, without seeking your consent.
We will not disclose your personal data to third parties unless requested by relevant government or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.

Disclosure

We will not disclose your data to third parties.

We may share information with government agencies or other companies assisting us in fraud prevention or investigation.

We may do so when:

(1) permitted or required by law; or,

(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,

(3) investigating fraud which has already taken place.

Protection

To safeguard your personal data, all electronic storage and transmission of personal data are protected with security technologies.

Withdrawal of Consent, Access and Correction of your Personal Data

If you:

• have any question or feedback relating to your Personal Data or our Data Protection Policy;
• would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
• would like to obtain access and make corrections to your Personal Data records,

please contact us at dpo@enagicsg.com

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees have access to this information.

Cancellation Policy

-Notwithstanding the Company’s retail customer guarantee policy, all retail sales must comply with the Sixty (60) days cooling-off Rule (excluding Saturdays, Sundays and public holidays) for new Distributor/User only, which requires statutory language and notice of cancellation on the retail sales receipt.

-Enagic will replace or accept the return of any product from the Distributor/User if the product(s) in question is/are of substandard quality and/or defective. The Distributor/User must return the product together with the form provided by Enagic for such returns. The Distributor must clearly state the reason for the return or request for replacement of the product.

Return Policy

-New distributor/user shall be entitled to return Enagic Main Product purchased within 60 days of delivery. Provided that returned items must be in a new and unused condition and must still be in the original packaging. All warranty cards, manuals and accessories must also be attached to the product(s) in question. The Distributor will be responsible for the return shipping charge and agrees that the shipping charge(s) is/are not refundable. Existing Distributor/User shall be entitled to return Enagic Product purchased within 60 days of delivery.

-The Distributor/User agrees that new and unused means that there are no scratches, marks or blemishes on the item, lost or stolen parts, damage due to personal use, misuse or negligence. Enagic reserves the right to inspect the products that a Distributor/User wishes to return and also the right to refuse any request for return of any product(s) which is/are not in compliance with this clause.

Shipping policy

Please be informed that Enagic Singapore Pte Ltd, (hereinafter referred to as “Enagic Singapore”, “Us”, “Our” and “We”) has the rights to amend this provision of policies at any time and any amendment shall be in cooperated into the agreement. Enagic Singapore Pte Ltd (Company UEN. 201135560M), with our registered office and principal place of business at 111, North Bridge Road #25-04 Peninsula Plaza, Singapore is committed to protect your rights as our distributors and users with the highest levels of service.

Please be informed that merchandise, (hereinafter referred to as “machines”), Ukon™, (hereinafter referred to as “Ukon™ DD” and “Ukon™ Sigma”) and merchandise and Ukon™, (hereinafter referred to as “goods”).

1. Shipping rates and fees may vary depending on the delivery address and total weight of your order for oversea or locally.
2. You may obtain the shipping rates and fees for the machine from the Product Application Form and Ukon™ Application Form and as for accessories purchased, it is display at the shipping method before you check out the goods.
3. Our couriers service appointed are DPEX (local) and Singpost & DPEX (oversea).
4. Shipment will take roughly one (1) to three (3) working days to be completed from the next date of purchased for local delivery. As for oversea delivery, shipment will take roughly one (1) to three (3) working weeks to be completed from the next date of purchased. However, it may take longer should the information provided was incorrect, incomplete or non-availability of recipient at the destination and/or shortage of goods
5. In the event of non-availability of the recipient at the location, DPEX or Singpost shall leave a ticket to notify you that they have attempted to the delivery on that day. You are required to contact the number provided and liaise with their personnel for the next delivery attempt. Packages shall be returned to us should you have failed to contact their personnel after a week. You are required to make another shipping rates and fees in order for us to redeliver to you.
6. Enagic Singapore Pte Ltd does not provide any insurance for our shipment. We shall not be liable for any damages taken by the packages from the moment the packages leave Enagic Singapore office and during the shipment.

Contact Information

If you have any questions, concerns, or comments about our privacy policy, please contact us at dpo@enagicsg.com or 67207501.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.